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How Do I Contact Vintage Secret? If you have a question that is not answered on our site you can send an email
to info@vintagesecret.com
In the unlikely event of Vintage Secret
being unable to satisfy your request immediately, Vintage Secret will endeavour
to respond as soon as the issue has been thoroughly investigated. Can I Return My Purchases If I Am Unhappy With Them? Before returning any goods to us
for whatever reason, it is important and essential that you send an email to info@vintagesecret.com to inform us of
your intention. All goods must be returned to Vintage Secret undamaged and unused, within 14 days (including weekends and bank holidays) of the date stated on the receipt sent with the purchased item(s). The full cost of the item will be refunded to you when we have received the returned goods in the condition in which they were originally sold by Vintage Secret. We keep extensive photographic records of all items available for sale and will not be held accountable for any damage occurring after delivery of the purchased item(s). *No refund will be offered in cases where loss, damage or delay is due to an incorrect delivery address being given at the time of purchase* *No refund will be offered to goods received after the 14 day deadline.* I've Forgotten My Password!If you cannot remember your password, click on the 'LOGIN/REGISTER' link at the very top of the homepage, and follow the I’VE FORGOTTEN MY PASSWORD instructions. In What Condition Are The Garments That Vintage Secret Sell?Vintage Secret specialises in perfection. Any minor faults are explicitly listed in the item description. Due to the nature of vintage and the age of many of our items, mean that a small amount of natural wear and tear is inevitable in some items. All our garments are ready to wear. Does Vintage Secret Have Seasonal Sales?Vintage Secret prides itself on selling vintage products of the highest quality. In order to do this successfully it is not necessary to closely follow current fashions, trends or even seasons. Therefore, for the time being, no seasonal sales or discounted items will be offered. How Do I Know It Will Fit?
Vintage Secret aims to be as accurate as possible when listing all
measurements. Actual sizes listed on garments labels often due not reflect the
true modern equivalent. Each item is individually assessed and full
measurements are clearly stated in the item description. For any further
queries please email info@vintagesecret.com
Should you be unhappy with the
fit of a particular purchase you can return the item. Please follow the
instructions listed under returns.
How Do I Know What Is In Stock?
All items shown are in stock unless the words "Sold" appear on the
product pages. Please be aware that even if the product is in your shopping bag
it isn't reserved and can be bought by another customer while you are browsing.
How Do I Make A Purchase?
Making a purchase is easy. Just follow these simple steps:
What Payment Methods Does Vintage Secret Accept?
We accept Visa and Mastercard credit cards and Maestro, Solo and Visa Electron
debit cards
Is It Safe To Use My Credit Card Online At Vintage Secret?
Our site is as secure as we can make it.
All credit card transactions on
this site are processed using Datacash, a secure online payment gateway which
encrypts your card details in a secure host environment. At Vintage Secret we
don't hold your credit card details on the website. To help ensure that your
shopping experience is safe, simple and secure, Vintage Secret uses Secure Socket
Layer (SSL) technology. This encrypts and
protects the data you send to us over the internet. Vintage Secret works with
Comodo and Datacash to provide secure credit card transactions via the site. Further
security information can be found within your browser. If SSL
is enabled then you will see a padlock at the bottom of your browser and you
can click on this to find out information about the SSL
digital certificate registration. Although use of SSL
technology is necessary for fulfilling your order online, for your convenience,
you may send an email to info@vintagesecret.com
How Will I Know You Received My Order?
After you place your order, you will receive an email confirming that your
order has been received. This does not mean your order has been accepted by us.
Once your credit card has been approved, the receiving address has been
verified, and the item has been located, your order will be accepted and the
item shipped. You will receive another e-mail notifying you if any of the items
you ordered are not in stock; if this occurs your credit card account will only
be charged with the cost of the items in stock.
What If I Live In A Country That Vintage Secret Does Not Ship To?
Vintage Secret ships worldwide
via Royal Mail services. UK customers will be sent purchases via Royal Mail Special Delivery. International
customers will be sent purchases via Royal Mail International Signed For™.
Almost no matter where you are,
we can ship products to you - it is just a case of DDP or DDU.
We ship from two different
locations, and you can order from either, but we recommend that you order from
the location that best serves your area as you may otherwise incur higher
prices, duties, sales taxes and shipping costs.
We are able to ship to the
following countries on a DDP (Delivery Duty Paid) basis. This means all Import
Duties / Customs Taxes and local Sales taxes are calculated and included within
the purchase price.
We are also able to ship to many
other countries on a DDU basis (Delivery Duty Unpaid). This means the recipient
will be liable for any local sales taxes or import duties which may be charged
on the purchase.
We will seek confirmation from
you in all cases prior to dispatching a DDU shipment to make sure you are aware
of the DDU policy.
Countries not included in the
above list are shipped to on a DDU basis. Please send an email to info@vintagesecret.com if you have any
questions relating to shipping to your country. Does Vintage Secret Ship To Post Office Boxes?
Due to shipping restrictions, unless there is a reception agent present at the
PO Box during business hours, customers with PO Boxes will need to arrange for
an alternate physical delivery address. You must provide us with an address
where our delivery service can get a signature upon delivery of your shipment.
Does Vintage Secret Ship To Multiple Addresses?
During the checkout process, you
will be asked to select the shipping address for your order. At this time, you
can ship your online order to only one location. We realize that your order may
include gifts that require shipping to several different locations. To do this
you will be required to place separate orders for each address you wish to ship
to.
Should you require assistance to
do this you can send an email to info@vintagesecret.com How Soon Can I Get My Order?We offer delivery to more than 100 countries around the world as indicated on the order form. We endeavour to dispatch all orders within 48 hours, however, please allow up to 7 working days for delivery as external factors may cause delays. Additional transit time for international packages is approximately within four working days to Western Europe, five working days to Eastern Europe and six working days for the rest of the world. Your order will be shipped once:
i) Payment has been approved. In calculating when your order will arrive, start with the day in which both these prerequisites have been met and count only business days thereafter. How Much Will I Be Charged For Shipping?
Vintage Secret is delighted to announce that delivery is
complementary for all purchases, regardless of size, weight or delivery
address.
How Can I Track My Order?
You can check the current status of your shipment by emailing info@vintagesecret.com with your order
number obtained from your confirmation email and we will track your shipment
for you. Vintage Secret will store a record of your transactions for a minimum
of one year. Please note that for your security only a record of your
transaction is kept on the Vintage Secret website; your credit card details are
not held on the website.
Is My Personal Information Kept Private?Please be assured that we consider all the information you share with us totally private and confidential. At no point will we hare, rent or sell your personal information without your consent. For details please read the Vintage Secret Privacy Policy. In order to register as a user at Vintage Secret we will need to know your name, mailing address and email address. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number and expirations date. We will use your billing and credit card information to process our order and inform you of its delivery. Please note that Vintage Secret does not keep your credit card details on the Vintage Secret website, and these details are therefore protected from any breach of security at the Vintage Secret website. We may also use information we collect to inform you of new goods and services via emails. If you do not wish to receive
these emails, please send an email message to info@vintagesecret.com.
Navigational information is only
used for internal purposes to enhance the customer shopping experience and site
usability and is not shared with any outside parties. Financial information is
used to check the user's qualifications and to bill the user for products. Is My Package Insured?
Vintage Secret has arranged that
all merchandise in transit from Vintage Secret to the delivery address be
insured against theft and accidental damage at no cost to the customer. Once
the merchandise has been delivered to the specified delivery address and signed
for, the merchandise is no longer covered by insurance.
How Are Duties And Taxes Calculated?
Prices on the website are shown
inclusive of UK VAT unless an alternative currency has been selected by the
customer, as indicated in the top right corner of the website
If you are shipping to a
destination outside the Eurozone, import duty may be levied by the country to
which you are shipping.
Will There Be Additional Duties Or Taxes Payable On My Purchase? The total invoice generated
during the purchase includes all taxes and duties for the merchandise to be
delivered to the address in the country specified by the customer, unless the
specific country is served on a Delivered Duty Unpaid (DDP) basis, as described
in the FAQ's above.
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